Guidelines for writing Customer service is one of the most important tasks of any company. Unfortunately few give it the attention it deserves and even fewer do it really well. I have to include myself in this project because especially when you start, not everything goes as planned. You can never provide all possible cases, so there will always be uncovered gaps where you run the risk of leaving a client dissatisfied, even temporarily.
Verify everything the client says Guidelines for writing
Guidelines for writing Verify everything the client says Never trust what the client says . It’s not category email list that he lies to you, but on some occasions he may not care too much about verifying the data he gives you. It is a matter of convenience that causes many clients to complicate your life and do not provide you with all the data in such a way to solve incidents or resolve doubts in the shortest possible time. They assume that it is your responsibility to control everything they say to you and that you have access to all communication at all times.
Explain the matter in detail so as not to screw up
Explain the matter in detail Especially when you BRB Directory have to solve a client’s incident, it is essential to explain every detail. Write in short sentences and avoid paragraphs . Write the email once and then remove any extra words. If you can, add screenshots if it is more comfortable for the client than having to read 3 sentences that have the same content.
